IcloneU Intelligence
One customer, not five records.
The same person writes from WhatsApp, comments on Instagram, opens your email and buys in your store. IcloneU groups those rows into one contact, keeps it current, and hands the context to every other module.
What the record knows, and where it came from
Links the same person
An exact email, or the last ten digits of a phone number, groups the rows — never names, never guesses.
Adds what they bought
Order count, total spent and last purchase date, plus the orders themselves, from your connected store.
Reads the conversation
Interests, communication style, a one-line summary and a sentiment signal, taken from a summary the chat already produces.
Hands it to the rest
Segments and campaigns filter on it, your Clone recognizes the customer when identity allows, and the dashboard reports on it.
Identity
One person, five places, no merge
- Rows are grouped, never merged: each channel stays its own addressable endpoint, so replying still works.
- Matching is deterministic — an exact email, or the last ten digits of the phone — and never leaves your account.
- Every link is written to an audit trail with the signal that caused it, and you can link two contacts by hand.
Signals
Things you can actually filter on
- Engagement is an arithmetic formula — how often they talk, how recently, and how it felt — recomputed as messages arrive and again every night.
- Contact type follows purchases: one order makes a customer, two a returning customer, five a VIP. It only ever moves forward.
- First-touch and last-touch campaign data travels with the contact, so you can see where the relationship started.
The audience avatar, in your customers' words
Run it over everyone, or over any segment you've saved. It reads what your customers already wrote and comes back with a portrait you can act on.
What it reads
A stratified sample of your reviews, post comments and conversations — not a handful of cherry-picked ones. If there is too little material to be honest about, it says so instead of guessing.
What you get back
Who they appear to be and how sure it is, how aware of the problem they are, their goals, pains and objections, the vocabulary they actually use, and a handful of hooks written in that language.
Why you can trust it
Every goal, pain and objection carries a real quote, and each quote is checked against your own material. Anything that can't be found there is dropped rather than invented.
It keeps up with you
Regenerate it when your audience shifts — at most once an hour. Earlier versions are kept, so you can see how your customers changed, and you can tell it which parts were useful.
It lives where you work, not in another dashboard
Intelligence isn't a separate screen. It's the contact record the rest of IcloneU writes to and reads from.
The contacts list
Every contact with its type, status, engagement and last-interaction line.
Segment filters
Spend, orders, last purchase, engagement, tags and campaign origin — in plain language if you prefer.
Inside a contact
Purchases, linked channels, the attribution journey, notes and what the AI observed.
The dashboard
Top contacts, the audience avatar, recovered revenue and Clone conversions.
Questions, answered
Is Intelligence a separate dashboard?
No, and we'd rather say so plainly: it's the contact record every other module writes to and reads from. You'll find it in the contacts list, inside a contact, and in a few dashboard sections — not behind its own menu item.
How do you decide two contacts are the same person?
An exact email match, or the last ten digits of the phone number, within your account. Names and fuzzy similarity are deliberately excluded, because a wrong merge is both a reporting error and a privacy problem.
Does it predict who will buy or who will leave?
No. There is no churn model, no next-best-message and no send-time optimization. Engagement is arithmetic, interests and sentiment come from reading the conversation, and everything else is what your store and your channels reported.
Can I get the data out?
Contacts are available through the public API and through contact webhooks. Today that covers the record's core fields — contact details, type, status, engagement, source and dates — but not interests, sentiment, purchase totals or campaign data, and there is no CSV export yet.
Explore the rest of IcloneU
Start with one customer record.
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