Help Center
How can we help you today?
Browse guides by topic, search for anything, or ask our AI assistant for instant answers — available 24/7.
Popular guides to get you started
The articles our users read most — a great starting point if you're new to IcloneU.
Getting Started
What is IcloneU?
An overview of the platform: what it does, who it's for, and how it fits into your communication workflow.
Getting Started
Creating your first AI Clone
Step-by-step guide to creating, naming, and configuring your first AI Clone from scratch.
AI Clones
Creating and configuring an AI Clone
Set the Clone's name, avatar, language, and base behaviour — then assign it to one or more platforms.
Knowledge Library
What is the Knowledge Library?
Learn how IcloneU uses your uploaded content to generate accurate, on-brand responses for your audience.
Platform Connections
Connecting Facebook
Authorise your Facebook Page and configure IcloneU to respond to comments and Messenger messages.
Plans & Billing
Upgrading or downgrading your plan
How to change your subscription tier, when changes take effect, and what happens to existing data.
Troubleshooting
My AI Clone isn't responding
A silent Clone almost always has one of seven causes — work down the ladder, from the Connection toggle to channel-side faults, to find the break.
Getting Started
Everything you need to go from zero to your first AI-powered conversation — accounts, setup, and your first Clone.
What is IcloneU?
An overview of the platform: what it does, who it's for, and how it fits into your communication workflow.
Creating your first AI Clone
Step-by-step guide to creating, naming, and configuring your first AI Clone from scratch.
Connecting your first social account
How to link a Facebook Page, Instagram account, or WhatsApp number to IcloneU for the first time.
Set up your profile
The optional four-step Set up profile wizard collects your business, audience, and preferences so the Clones you create start tuned to you.
Inviting team members
Add collaborators to your workspace and assign them the right role — Owner, Administrator, Member, or Viewer.
Platform quick tour
A guided walkthrough of the IcloneU dashboard: sections, menus, and where everything lives.
Understanding your dashboard
The deep reference for the page you land on at sign-in — what every KPI card, status pill, Today's Focus item, and chart is telling you.
Setup checklist
A checklist of the five things to complete before your AI Clone starts responding on your behalf.
AI Clones
Create, configure, and fine-tune the AI personalities that respond on your behalf across every connected platform.
Creating and configuring an AI Clone
Set the Clone's name, avatar, language, and base behaviour — then assign it to one or more platforms.
Setting your Clone's tone and personality
Define how your Clone speaks: formal or casual, concise or detailed, and which topics it should always avoid.
Assigning a Clone to a platform
Map a Clone to a specific Facebook Page, Instagram account, or other connected channel.
Reviewing and editing AI responses
Use the Response Inbox to review what your Clone sent, flag replies for improvement, and manually override if needed.
Understanding Clone response limits
How monthly response quotas work, what happens when you approach the limit, and how to increase capacity.
Running multiple Clones
Create different Clones for different brands, languages, or audiences — and keep them independent.
Writing posts your Clone can answer
Good practices for public posts on Facebook, Instagram and YouTube — write your copy so your Clone can answer questions about the image or video.
Using Skills and function libraries
Give a Clone abilities beyond talking — pre-built function libraries it can call and integration connections it can act on.
Knowledge Library
Teach your AI what it needs to know — add documents, URLs, FAQs, and keep your content up to date.
What is the Knowledge Library?
Learn how IcloneU uses your uploaded content to generate accurate, on-brand responses for your audience.
Adding documents and files
Upload PDFs, Word documents, and text files so your Clone can reference them when answering questions.
Adding website URLs
Point IcloneU at a URL — your FAQ page, product catalogue, or blog — and it will learn from the content automatically.
Organising your Knowledge Library
Use collections and tags to group related content and control which Clone has access to which knowledge.
Keeping your library up to date
Best practices for refreshing documents, re-crawling URLs, and archiving outdated content.
Supported file formats
A complete list of file types the Knowledge Library accepts, with size limits and encoding requirements.
Platform Connections
Connect IcloneU to Facebook, Instagram, WhatsApp, YouTube, Telegram, and embed a Web Chat widget on your site.
Connecting Facebook
Authorise your Facebook Page and configure IcloneU to respond to comments and Messenger messages.
Connecting Instagram
Link your Instagram Professional Account to reply to post comments and Direct Messages with your AI Clone.
Connecting WhatsApp Business
Set up the WhatsApp Business API to let your Clone handle inbound messages at scale.
Connecting YouTube
Authorise your YouTube channel and configure your Clone to respond to video comments automatically.
Connecting Telegram
Create a Telegram bot, connect it to IcloneU, and have your Clone answer group or direct messages.
Connecting email
Connect a mailbox over IMAP and SMTP so your Clone can read and reply to email — server settings, app passwords, and fixing mail that doesn't arrive.
Embedding Web Chat on your site
Copy the IcloneU widget snippet and paste it into your website HTML to add a live AI chat to any page.
Connecting your Shopify store
Create the store app, grant API access, and register the order webhook for automatic review requests.
Adding the browse pixel to your store
Track abandoned browsing and carts so your clone can recover the sale on WhatsApp.
What your clone can do with your store
Product, size and order answers, checkout links, and the controls you set
Connecting your Hotmart account
Create the API credentials, add the webhook, and turn purchases, abandoned checkouts and cancellations into workflows.
Adding the AI identifier
Before a Clone goes live, IcloneU's AI Policy requires a visible AI disclosure on the profile — what to add, where it goes per platform, and how to confirm it.
Commerce automations
The seven store events that can start a workflow — what each one carries, when it really fires, and what holds a recovery message back.
Connecting your Tiendanube store
Authorise the store, see what your clone can do with the catalogue and orders, and set the ceiling on any discount it offers.
Contacts
Manage the people your Clones talk to — profiles, groups, segments, filters, CSV import, and lead qualification.
Managing contacts
Everyone your Clone talks to becomes a contact. Tour the Contacts page — groups, segments, filters, and the four tabs of a contact's profile.
Managing reviews
Approve, hide and answer customer reviews, decide what publishes without you, and ask for more by email or WhatsApp — the seven tabs of the Reviews module.
Automations
Build if-this-then-that workflows on a visual canvas — triggers, actions, branches, and handoffs that run on their own.
What are automations
The big picture: what an automation is made of, where they live, the two ways to build one, and how to test it before you switch it on.
Building your first workflow
End to end, once: create a draft, bind it to an account, add a trigger and a Send Message action, test it against a sample, and set it live.
Workflow triggers
Every trigger you can choose, grouped by the channel or contact event it listens to — and how each is matched so it fires at exactly the right moment.
Workflow actions
Every action node — send a message, tag, wait, branch, hand off to a human, call an API — grouped the way the node picker groups them.
Sequences
Drip campaigns: who gets enrolled, how the steps are spaced, quiet hours, the goal that ends the drip early, and managing subscribers.
Automation recipes
The Gallery tab: what each ready-made recipe actually installs — one of them installs three automations — and the checks to run before you set it live.
Capture links and QR codes
Entry links and printable QR codes that open a chat, greet whoever arrives, and tag which packaging, bio or counter they came from.
Public API keys
The ik- keys your own code uses to reach your account: the three access levels, the expiry set at creation, and how to rotate one without an outage.
Webhook subscriptions
Outbound events posted to your own server: the twelve event types, the signature to verify, the retry ladder, and why Unhealthy never clears itself.
Code pools
Finite lists of codes a workflow hands out one per contact: creating a pool, generating codes, and the Issue Code node's two branches.
Plans & Billing
Understand your plan, manage payments, read your invoices, and learn how usage is measured.
Comparing plans
Side-by-side breakdown of Starter, Growth, and Enterprise plans — responses, platforms, team seats, and features.
Upgrading or downgrading your plan
How to change your subscription tier, when changes take effect, and what happens to existing data.
Managing payment methods
Add, update, or remove a credit card, and set a default payment method for your subscription.
Billing country and currency
One setting (Account settings → Options) decides whether you're charged in dollars or pesos and sets your tax — and why Mexican cards and Amex need it on Mexico.
Understanding usage and limits
How units for AI work and Connection slots for channels are counted, where each plan draws its lines, and the only way an overage can reach your card.
Viewing and downloading invoices
Access your full billing history, download PDF invoices, and update the billing name or tax ID on your account.
Cancelling your subscription
There's no one-click cancel — the three ways to wind down (pause, downgrade, or delete) and what each does to your billing and data.
Account & Settings
Manage your profile, change your password, configure notifications, and control team access roles.
Managing your profile
Update your name, email, profile photo, and display language from the Account Settings page.
Changing your password
Steps to change your password from within the app, or reset it if you've been locked out.
How notifications work
What the notification bell in the toolbar shows, which platform events land there, and where notification settings stand today.
Reply timing and handover settings
Account-wide controls for how and when Clones reply: handover timeout, a schedule for pausing on set dates, and restricted hours with a human-feel delay.
Managing team members and roles
Invite colleagues, change roles, and remove people from your workspace — role permissions explained.
The Team activity report
The Team page's Activity toggle opens a per-member report — app-active time and what each teammate did over a date range, with CSV export. Permission-gated.
Creating and managing API keys
API keys live on the Web chat page — each powers one embeddable chat. Create a key, save its one-time secret, and rotate or revoke it safely.
Deleting your account
Permanent and irreversible — where the action lives, the email-and-checkbox safeguard you must clear, and exactly what the dialog says will happen.
Security & Privacy
Learn how IcloneU protects your data, how to enable two-factor authentication, and our compliance commitments.
How IcloneU protects your data
An overview of encryption at rest and in transit, access controls, and our security audit practices.
Setting up two-factor authentication
Add a second sign-in step: after your password, IcloneU asks for a 6-digit code from an authenticator app. Walks the full turn-on flow.
Data retention and the Recycle Bin
Deleted Knowledge libraries, collections, and sources sit in the Recycle Bin for 30 days before they're purged — what's recoverable, what's permanent, and how the two delete choices behave.
Your privacy rights
Access, correct, delete or port your personal data — how to exercise your rights and submit a data request.
Downloading your information
Export a copy of your account data as a single JSON file — pick the categories to include and it downloads straight to your device, no email wait.
Reporting a security vulnerability
Our responsible disclosure policy — how to report a security issue privately and what to expect in return.
Troubleshooting
Step-by-step fixes for the most common issues — from an Clone not responding to connection and billing problems.
My AI Clone isn't responding
A silent Clone almost always has one of seven causes — work down the ladder, from the Connection toggle to channel-side faults, to find the break.
Social media connection issues
Spot the symptoms of a broken connection, repair it with Reconnect, and why Remove — which permanently deletes history — is the last resort.
Slow or delayed responses
What causes response delays and how to improve speed — Clone configuration, queue size, and platform limits.
Billing and payment issues
Failed charges, unexpected invoices, and subscription not updating — step-by-step resolution guide.
Webhook and API errors
Common HTTP error codes from the IcloneU API, what they mean, and how to resolve each one.
Reporting a bug
How to submit a detailed bug report — what information to include and where to send it.
Still need help? We're here.
Choose the way that works best for you — chat with our AI, email the team, join the community, or check system status.
Email support
Reach our human support team at support@icloneu.ai. We respond within one business day.
Send emailCommunity forum
Ask questions, share tips, and learn from other IcloneU users in our public community forum.
Visit communitySystem status
Check the real-time health of all IcloneU services and subscribe to incident notifications.
View status page
