What your clone can do with your store

Finding products

Five abilities cover “what do you sell?” and everything downstream of it.

• Search Products — the clone's only source of truth for your catalogue. Asked a general question like ¿qué venden?, it runs the search with no search word at all and lists what the store sells, which for a small catalogue is the whole answer. Every result carries the product's availability, price and currency.
• Browse Collection — lists one of your collections. In an automation workflow you pick the collection yourself and it does exactly that. In a live conversation it currently cannot: the clone has no way to discover a collection id, and there is nowhere on the connection to pin one for it, so the call fails and the clone is told to answer from Search Products instead. Treat this one as a workflow ability today, not a chat ability.
• Get Product Details — full detail on one product, including its variants.
• Show product photo — the only way a customer ever sees an image. The clone sends the real photo into the chat; it never pastes a link and never claims it sent one when it didn't.
• Find Similar Products — honest alternatives when the thing they wanted isn't available. It ranks by how much style vocabulary a product shares with the reference one, then brand, then price, and anything without stock is filtered out before the clone ever sees it.

Answering size and stock questions without overpromising

This is the part that protects you, and it is worth understanding before you judge the clone's answers.

• Check Sizes & Store Availability — splits every variant three ways using Shopify's own per-location rule about what can ship online. Only the online-shippable list is ever presented as buyable. Stock sitting in a boutique or a department-store counter is named as in-store only, not offered as a purchase. Anything with no stock anywhere is called sold out, with the product page's restock notification offered instead.
• Check model, colors and sizes — for stores that publish each colourway as its own product, this resolves the whole model in one pass. It is what stops a clone from dribbling colours out one at a time or quietly dropping half of them.
• Check Inventory — the quantity for one specific variant.

Orders and customers

Three abilities cover post-purchase questions, and all three are gated the same way.

• Search Orders — finds orders by email or order number.
• Get Order Details — line items, fulfilment status and shipping for one order.
• Look Up Customer — finds a customer by email.

Your store's customer list can come across too. Contacts → Import Contacts → Import from Shopify brings buyers in as contacts stitched onto their existing profiles, and every Order paid event keeps their purchase history current after that — see Connecting your Shopify store and Managing contacts. Importing enriches contacts; it is not permission to message them.

Closing the sale

Two abilities move money, and both are deliberately narrow.

• Create Checkout Link — creates a real draft order in your store and sends the customer a personal checkout link for the exact variant they chose. It only runs in a private conversation, only after the customer has clearly committed, and only for a variant already confirmed as shippable online. Several items go into one link rather than several links, and if any one of them cannot ship the whole thing is refused and names the offender.
• Create Discount Code — creates a real, redeemable code in your store. The clone prefers a single-use personal code over anything shareable, and creates at most one per customer.

The controls you have

Five settings live on the connection, under Pre-bound resources in the clone's copy of it, and they constrain the clone mechanically rather than by asking it nicely. That distinction matters: an instruction can be talked around, a filter cannot.

• Included stock locations — tick the locations the clone sells from. Stock anywhere else is never counted as available, never offered for in-store pickup, and never mentioned by name. Leave everything unticked to use every location.
• Hide stock counts — the clone receives in stock, low stock or sold out instead of numbers, so it cannot tell a customer how many are left. Low stock still lets it signal urgency without a figure.
• Low-stock threshold — with counts hidden, this is the quantity at or below which something reads as low stock. Two by default.
• Maximum discount the AI may give (%) — the ceiling described above.
• Hide compare-at (sale) prices — removes the was-price from what the clone sees, so it cannot volunteer a discount percentage of its own. Current selling prices stay visible.

What it will not do

• Refund, cancel or edit an order. Every order ability is read-only; the two that write create a draft order or a discount code and nothing else.
• Discuss one customer's order with another. See the verification note above.
• Offer something it has not confirmed is in stock, or describe a sold-out product as discontinued.
• Show a photo by describing it. Either the photo is sent or the clone says it could not find one.